Terms and Conditions - Warranity / Returns / Damages
BY PURCHASING FROM OFFBEAT OVERLAND YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
All items covered under a warranty will be a replacement where applicable and NOT a refund. Warranty date takes place from date of purchase. Not from date of install or date received.
USED PARTS, RE-SOLD PARTS or SECOND HAND PARTS (not from the original buyer) ARE NOT COVERED BY THE WARRANTY OR RETURN.
Note all Warranty and coverage's will be decided on the type of each issue individually.
The customer is responsible for all shipping cost for returns.
ALL PARTS IF COVERED WILL BE BY THE MANUFACTURE WARRANTY AND POLICY. Each manufacture has a different policies and length of warranty. Please refer to the manufactures of the product for their policy. For example, HID Kits are one year form date of purchase, LED Bulbs are 60 days from date of purchase. Some manufactures Warranties will also differ in warranty time anywhere from 30 days to 3 years to a limited lifetime warranty. The customer must abide to those polices under each manufacture for their warranty to take place. Some warranties depending on product bought, may have to be sought out directly with the manufacture. Other requests from the manufacture such as photos, documentation, proof of purchase, a full return of all merchandise, or any other manufactures policies must be adhered by before the warranty can take place. For product received with an issue upon receipt some manufactures will require that the "part" be NOT installed or in original and unopened packaging if received defective. ALL COVERAGE UNDER A MANUFACTURES WARRANTY are decided by the Manufacture and not Offbeat Overland.
Inspection of shipments is the 100% the responsibility of the customer. Opening package a week later to a month later to only find a damaged product WILL NOT BE COVERED.
ALL AND ANY DAMAGES MUST BE MADE WITHIN IN 24 HOURS OF RECEIVING THE PROUCT. This is due to shipping claims that must be made though UPS, FedEx or other shipping carriers and / or the Manufacture themselves according to their Terms & Conditions / Policies.
An email must be sent clamming what those damages are and in detail where the damage is located. Photos must be sent to firstname.lastname@example.org or uploaded to a pubic Google Drive, WeTransfer or DropBox. Make sure all packing material and box is kept until further notice and progress of claim. For all hood or trunk damage claims please refer to the original Terms and Conditions that you were sent and agreed to.
For Replacement for Damages refer to "RETURNS" Section.
Outgoing Shipping, Handling and Cancellations
Shipping and Handling Charges are subject to change. Shipping locations outside the 48 lower US states are subject to an additional charge such as HI and AK. APO / Military addresses and ALL outside US addresses will be an additional shipping and handling charge. All and any additional charges and is the responsibility of the buyer. All Drop Ship items are to the terms of the manufacturer. Any and all items that fall under this will NOT be shipped until either paid for or canceled via the customer. Orders placed with in stock Items will usually ship the next business day. Most items will not be shipped on the weekends and will only ship on business days only (with some exceptions). All items in stock after confirming your order though the website should considered shipped.
Keep in mind this is NOT Amazon. Not all parts go out the same day or received by the customer the same day. They are NOT shipped on Weekends or Holidays. If the part is in stock it will usually ship the next business day. Business days are Monday though Friday. The tracking will be sent to you the following business day AFTER it ships. If it hasn't, please read the website again where you placed the order. 99% of the time the lead time is stated there in RED or YELLOW or on the bottom. Please look there before emailing and asking and you might find the answer there first and faster then a response via email. When and if emailing, you MUST list your Order Number. Joe at email@example.com doesn't tell us much. Be specific on the part you ordered and the order number so we can be sure on the exact order.
All prices are subject to change without notice and are not guaranteed post or prior to ordering. Prices stated do not include any sales, use or excise tax orany other tax, duty or charge which is now in effect or may be hereafter imposed by any Federal, State or other authority. All such taxes, duties or other charges shall be paid by Buyer unless Buyer shall provide Seller an exemption certificate acceptable to the appropriate authorities.
All returns are must be authorized before returning and must be made within 30 days of the original order.
NO RETURNS are allowed without a RMA (Return Merchandise Authorization). RMA's that require a return deadline within time frame such as 30 days must be returned within that time frame per the manufacture policy. If the return is not returned within that time frame the RMA will denied and your Return for the Warranty or Replacement parts will be VOID with NO EXCEPTIONS and an RMA will not be issued again. DO NOT IGNORE THE RETURN DEADLINE!
ALL SALES ARE FINAL on all OEM Factory Parts
All sales are final on special or custom orders that involve a wait time, color application or custom fitment (wheels, wheel spacers, gauges, splitters, car covers etc.)
All electronics that are NOT made to order have a 15 day return policy with the exclusion of a warranty.
All Sales are at the final price when at check out and paid for. There are no return refunds for parts that may go on sale afterwards. This includes Black Friday Sales.
All returns if not the fault of the product, not under the disclaimer clause, change of customer mind, fitment issue due to customization or wrong item ordered is subject to a 25% restocking fee plus a 3% Credit Card Processing Fee if you paid originally by a credit card. Other additional charges will apply if the manufactures restock fee is more then 25% on custom items. All must be returned within 30 days of purchase to quality for a refund. To receive a refund it must be factory sealed, unused and unopened if applicable. If it is returned and does not follow the above terms in RED there will be no refund and the part will be considered used. Customers will be required to return that part at their own cost and provide a tracking number for that return. All returns are suggested to be insured. All damages on the returns are the responsibility of the shipper and no credit or replacement will be issued upon that return if it is damaged.
Items that are defective or damaged upon arrival and and are in need of a replacement a label those will be issued on a case by case basis per Maverick Man Inc. and / or the Manufacture. All items MUST BE RETURNED first before the replacement or refund. All customer returns that are damaged must be claimed between the customer and shipper as soon at it is received so there is record of it. If there were Terms and Conditions to that sale please refer to those. Offbeat Overland will also not be responsible for that initial claim to the shipping company. All other claims following the damaged part will be following up by Offbeat Overland or the Manufacturer depending on the product.
All shipping costs for the exchanges or a wrong item ordered are the responsibility of the customer and must be paid for prior to shipping the exchange or replacement.
If product is deemed defective the customer will receive a replacement part after it is deemed so by Offbeat Overland and / or the Manufacture. NO REPLACEMENT WILL BE SENT UNTIL THE PRODUCT HAS GONE THOUGH THE FULL RMA PROCESS with Maverick Man Inc. or the Manufacture. Each Manufacture has their own policy for warranties and time frame for processing and must be considered in the process.
If the item is found NOT to be defective or damaged due to shipping, production or past the claim policy of the Maverick Man Inc. or the Manufacturer the customer is responsible for the shipping cost for the return.
DO NOT throw out packing until you are 100% sure it has no reason to be returned. Any and all returns must be shipped back in the original packing it was received in. Packing can include such things as the whole box, wood supports, bubble wrap, cardboard, plastic wrap and styrofoam.
All request for refunds not the fault of the product, not under the disclaimer clause (No Refunds or Sold As Is), change of customer mind, misreading the lead-times or made or order dates, fitment issue due to customization or wrong item ordered is subject to a 3% sir charge processing fee, 3% if paid via a credit card, plus a 25% restocking fee if product needs to be returned. Refunds must be requested within 30 days of purchase. To receive a refund it must be factory sealed, unused and unopened if applicable.
WARNING: Some items on this website are a OFF ROAD USE ONLY product manufactured and sold for installation on vehicles to be used solely for competition purposes, which, once installed, may never be used, or registered or licensed for use upon a public road or highway. If you install this part on your vehicle and use that vehicle on a public road or highway, you will be considered in violation of the Clean Air Act and personally subject to a civil penalty of $4,454.
*Terms and Conditions are subject to change